Privacy Policy

We collect personal information only when you choose to give it to us, and only what we need to respond to you. This includes:

• Contact details — your name, email address, and phone number when you submit a contact form or consultation request.
• Project information — the project type, property details, budget range, timeline, and any description you provide about the work you are considering.
• Correspondence — emails, messages, and notes from calls or meetings related to your enquiry or project.
• Technical information — your IP address, browser type, device type, referring page, and pages visited, collected automatically when you browse the site.

We do not knowingly collect personal information from anyone under the age of majority in British Columbia, and we do not collect sensitive categories of information such as financial account numbers or government identifiers through this website.

We use the information you give us to:

• Respond to your enquiry and arrange a consultation.
• Prepare estimates, proposals, drawings, and contracts for your project.
• Communicate with you about work in progress, scheduling, and warranty matters.
• Meet our legal, insurance, permitting, and warranty obligations.
• Understand how visitors use our site so we can improve it.

We do not sell your personal information. We do not rent or trade it. We do not use it to send you marketing you did not ask for — if we ever add a newsletter, it will be opt-in and you will be able to unsubscribe from any message.

By submitting a form on this website you consent to us collecting and using your information for the purposes described above. You can withdraw that consent at any time by contacting us, subject to legal or contractual restrictions and reasonable notice. Withdrawing consent may mean we can no longer provide you with a quote or continue work on a project.

This site uses cookies and similar technologies to keep the site working correctly and to understand aggregate usage patterns — which pages are visited, how visitors arrive, and where they leave. This data is analyzed in aggregate and is not used to identify you personally.

Most browsers let you refuse or delete cookies through their settings. Blocking cookies will not prevent you from browsing the site, though some functionality may behave differently.

We also load web fonts and animation libraries from third-party content delivery networks. Those providers may log your IP address as a normal part of serving those files.

We share personal information only where it is necessary, and only with parties who need it to do their job:

• Trades and suppliers working on your project, limited to what they need — typically a site address and contact number.
• Designers, architects, and engineers engaged on your project.
• Municipal authorities where a permit application requires it.
• Service providers such as our website host and email provider, who process data on our behalf.
• Legal and regulatory bodies where we are required by law to disclose.

Some of our service providers may store data outside Canada. Where that is the case, the information may be accessible to the courts and law-enforcement authorities of the country in which it is stored.

We keep enquiry information only as long as needed to respond and to follow up on a potential project. Records connected to work we actually performed are kept considerably longer, because warranty, insurance, tax, and building-code obligations require it — including the statutory warranty periods that apply to residential construction in British Columbia.

When information is no longer needed for any legal or business purpose, we destroy or anonymize it.

We use reasonable physical, organizational, and technical safeguards appropriate to the sensitivity of the information: access limited to staff who need it, encrypted transmission of form submissions, and reputable hosting and email providers.

No method of transmitting or storing data is completely secure, and we cannot guarantee absolute security. If we ever become aware of a breach that creates a real risk of significant harm to you, we will notify you and the appropriate authorities as the law requires.

Under Canadian privacy law you have the right to:

• Ask what personal information we hold about you and how it has been used.
• Request access to a copy of that information.
• Ask us to correct information that is inaccurate or incomplete.
• Withdraw your consent to our continued use of it, subject to legal and contractual limits.
• Make a complaint about how we have handled your information.

Write to us using the contact details below and we will respond within the timeframes set out in applicable privacy legislation. There is no charge for a reasonable access request.

Our site links to third-party websites, including our social media profiles, industry associations, and podcast hosts. We are not responsible for the privacy practices or content of those sites. We encourage you to read the privacy policy of any site you visit from ours.

We may update this policy from time to time to reflect changes in our practices or in the law. The effective date at the top of this page will always show when it was last revised. Material changes will be highlighted on this page. Continuing to use the site after an update means you accept the revised policy.